Privacy Policy

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P&L Network & Software Solutions Ltd take your privacy concerns very seriously. We will not sell or rent individual user information to others and will only share information in accordance with this privacy policy.

We are committed to keeping customer information confidential and used solely for the purpose of serving you better. We will only use data in compliance with the UK Data Protection Act 1998 and will only use the information that we collect about you lawfully, in accordance with the Act and this policy. Any information you provide will be kept confidential and used to support your relationship with us. It will help us to alert you to new products, special offers and services, which are suited to you as they become available. Such uses may be special offers in promotional emails and on our website.

Protection and Security of Information

We protect the privacy of your information by using an email newsletter subscription service via www.graphicmail.co.uk. They host and maintain all newsletter subscriber information.

Accuracy and Updating Information

We endeavour to keep our information accurate and up to date. If you want to change or check any data we hold on you please email us at admin@pln.co.uk.

Website Tracking

We do not use cookies directly. We use Google Analytics (www.google.co.uk/analytics) for general website visitor analysis and GraphicMail (www.graphicmail.co.uk) for newsletter-specific tracking but we cannot guarantee that they would not use cookies for this tracking. Using these services helps us better understand how to make the newsletter and website more user friendly and provide the information you require. The information gathered is analysed at aggregate level and cannot identify individual customer actions.

Sharing Information

We do not share personally identifiable data with any other companies except as provided in this policy or permitted by law. We may provide such aggregate statistics about our sales, traffic patterns and related website information to trustworthy third parties, but these statistics will not include personally-identifying information.

In order to provide you with a service, fulfil a transaction you have requested or in connection with legal process, we may share personally identifiable data with our agents (such as payment processing companies, credit reference agencies, outside suppliers, distributors or delivery companies), and group companies for such purpose, relevant authorities or otherwise with your permission. Where appropriate, we share user experience information or other customer level personally identifiable information with companies within our group as well as our trusted third parties, agents and business partners for the purpose of accomplishing our objectives of customer personalisation and improvement of site design and user experience.

Email Newsletters

As part of our customer service offering, we provide a regular email newsletter service. This service provides details of special offers and product promotions as well as information on new products.

If you wish to subscribe to our newsletter service please visit the home page and follow the links.

If you wish to opt-out of this service, please access the "Unsubscribe" link available on all promotional emails. You can subscribe again at any time via the website.

If you have any questions please email our Customer Services Team at admin@pln.co.uk.

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These policies are effective for the www.pln.co.uk website. By using our site, you agree to the terms of this privacy policy. P&L Network & Software Solutions Ltd reserves the right to change this policy from time to time and will update this page accordingly. By using this site you agree to be bound by any such revisions in effect at the time of use and should therefore periodically revisit this page to determine the current policies applicable to users of the site.

The policies and terms described above are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

Security Policy

• There is a nominated member of staff who deals with security of information and personal data.
• All employees are briefed on the importance of personal data and security and confidentiality of information obtained.
• We control physical security in relation to the information and personal data that is contained at our facilities and restrict access to the computer rooms, technology areas, equipment and other facilities where unauthorised access by people could compromise our security.
• All proprietary or confidential information, including personal data, is contained on computer and any that is contained and stored on manual files are locked up and secure.
• We seek to control access to the information and personal data, including existing procedures for authorising and authenticating users as well as software controls for restricting access and techniques for protecting data such as encryption. We monitor and log access to our IT systems to assist in the detection and investigation of security breaches and any attempted breaches if they occur.
• We endeavour to maintain a business continuity plan as a contingency plan, which identifies our business functions and assets (including personal data) which would need to be maintained in the event of disaster and set out the procedures for protecting and restoring them if necessary.
• We train our staff on security systems and have relevant procedures in place. Accordingly, all P&L staff are aware of information security issues and they can go to the relevant officer with any issues relating to the Data Protection Act/Privacy or personal data.

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