Remote Access, Helpdesk Support, Advice & Site Visits

IT Network Maintenance and Computer Support

IT networks need support to help them run efficiently and do what they're supposed to do. Cheshire-based but providing national coverage, we are experts in our field and have been providing computer support and IT network maintenance to businesses for 20 years.

As well as professionally-qualified engineers for site visits, we provide helpdesk support, remote access and an advice service for our customers who can call us up anytime they want to ask anything about IT.

Our service levels include:

Email problems and server crashes given an immediate response.
80% of issues are fixed remotely with no need for an engineer's visit.
98% of issues requiring an engineer's visit are fixed on the first visit.

What's covered?

We provide cover from helpdesk and labour-only arrangements to full maintenance contracts, plus holiday cover for existing IT teams. Our flexible, tailored packages mean that we can create an IT network maintenance and computer support package perfectly suited to your requirements.

In addition, all our IT network maintenance and computer support contracts include;

A Cheshire-based IT helpdesk. It's not a premium rate offshore number, it's access to our experienced, professionally-qualified IT engineers at our headquarters in Crewe.
Access to advice and consultancy on any aspect of IT, whenever it's needed.
Regular healthchecks on your equipment and IT systems.
Regular payment schemes, meaning that all IT expenses can be budgeted for on a quarterly or half-yearly basis.

We also offer 3 month trial contracts, so you can experience the benefits of our service.

With our range of flexible support options, we can restore your faith in IT support companies and show you how IT network maintenance and computer support should be delivered.

Visit the following links for more details on our IT network maintenance services.

Alternatively give us a call on 01270 259740 or email
admin@pln.co.uk.