Maintenance Contracts

Most customers prefer support via a maintenance contract so they know their systems are maintained by a team of qualified professionals. They also know that every IT expense is covered and can be budgeted for on a quarterly or half-yearly basis. How's this for service:

• 80% of issues are resolved within 4 hours of notification.
• Email problems and file server failures are given an immediate response.
• If an issue requires an engineer they'll be there within 8 hours of the call-out. Guaranteed.
• 98% of issues requiring an engineer's visit are fixed on the first visit.

P&L Networks customers also benefit from;

• Provision of replacement or new hardware.
• Cover for all parts, labour and expenses for all your IT equipment, including standard keyboard and mice wear & tear.
• Printers and monitors on loan if your own need to be replaced or repaired.