P&L Network maintenance customers also benefit from;
- Provision of replacement or new hardware.
- Cover for all parts, labour and expenses for all your IT equipment, including standard keyboard and mice wear & tear.
- Printers and monitors on loan if your own need to be replaced or repaired.
- The professional expertise that comes with being a Microsoft Certified Partner and Kaspersky Sales Specialists.
Most customers prefer support via a maintenance contract so they know their systems are maintained by a team of qualified professionals and that every IT expense is covered and can be budgeted for on a quarterly or half-yearly basis. Plus, how's this for service:
- Email problems and file server failures are given an immediate response.
- 80% of issues are resolved within 4 hours of notification.
- 98% of issues requiring an engineer's visit are fixed on the first visit.
For advice on What to Look for in IT Support, watch the video below.
Watch the video below for more details on the Types of IT Support Contract available.
Whether you're looking to buy equipment or need someone to look after your systems, P&L can help. The chart below shows the benefits of using ourselves rather than relying on a computer equipment supplier or a manufacturer's warranty.
Description |
Computer Supplier |
Manufacturer Warranty |
P&L Maintenance |
| Hardware Replacement |  |
|
|
| Restore from back-up and reinstall software | |
 |
|
| Third party software support | |
|
|
| Email/Internet or network problem | |
|
|
| Other hardware problem e.g. server | |
|
|
| Helpdesk access | |
|
|
| Remote access and diagnostics | |
|
|
| Site visits | |
|
|
| Virus cleans included | |
|
|
| Set up of new users included | |
|
|
| Microsoft Office support | |
|
|
| Loan items | |
|
|
| Restore after systems crash | |
|
|
| Fixed costs | |
|
|
