Customer Benefits

P&L Network maintenance customers also benefit from;

  • 24/7 remote monitoring of servers and networks.
  • Provision of replacement or new hardware.
  • Cover for all parts, labour and expenses for all your IT equipment, including standard keyboard and mice wear & tear.
  • Printers and monitors on loan if your own need to be replaced or repaired.
  • The professional expertise that comes with being a Microsoft Certified Partner and Kaspersky Sales Specialists. Find out what this involves.


P&L are Kaspersky Sales Specialists

Most customers prefer support via a maintenance contract so they know their systems are maintained by a team of qualified professionals and that every IT expense is covered and can be budgeted for on a quarterly or half-yearly basis. Plus, how's this for service:

  • Email problems and file server failures are given an immediate response.
  • 90% of issues are resolved within 4 hours of notification.
  • 98% of issues requiring an engineer's visit are fixed on the first visit.


P&L are a Microsoft Certified Partner
View the latest P&L videos offering advice on Types of IT Support and What to Look For in IT Support companies

For advice on What to Look for in IT Support, watch the video below.

Watch the video below for more details on the Types of IT Support Contract available.

Comparison Table

Whether you're looking to buy equipment or need someone to look after your systems, P&L can help. The chart below shows the benefits of using ourselves rather than relying on a computer equipment supplier or a manufacturer's warranty.


Description
Computer
Supplier
Manufacturer
Warranty
P&L
Maintenance

Hardware Replacement
Yes
Yes
Yes

Restore from back-up and reinstall software
Yes
No
Yes

Third party software support
Yes
No
Yes

Email/Internet or network problem
No
No
Yes

Other hardware problem e.g. server
No
No
Yes

Helpdesk access
Yes
Yes
Yes

Remote access and diagnostics
No
No
Yes

Site visits
Yes
Yes
Yes

Virus cleans included
No
No
Yes

Set up of new users included
No
No
Yes

Microsoft Office support
No
No
Yes

Loan items
No
No
Yes

Restore after systems crash
No
No
Yes

Fixed costs
No
No
Yes

3 Month Trial

We can also provide a complimentary, no-obligation initial consultation and a 3 month trial so we get to know each other.

Customer Satisfaction

How do we know we're delivering this? We carried out a survey of our customers and discovered that over 90% rated us 7 out of 10 or higher on;

  • Response times
  • Telephone support
  • On-site support
  • Technical expertise
  • Quality of work
  • Helpfulness

We are also proud to provide some of our satisfied customers comments.

Technologies

P&L Network and Software Solutions can provide support and maintenance on a vast range of IT systems and technologies. We've also partnered with a wide range of professional, quality suppliers to bring you the best in IT services and IT support in Cheshire including Apple based networks.

Read more about some of the IT Systems and Technologies we support.

Geographical Coverage

We provide IT Support throughout all of Cheshire and the surrounding area including Crewe, Nantwich, Sandbach, Congleton, Middlewich, Knutsford, Winsford, Holmes Chapel, Northwich, St Helens, Wigan, Stockport, South Manchester, Leigh, Lymm, Macclesfield, Tarporley, Chester, Warrington, Ellesmere Port, Wirral, Runcorn, Wilmslow, Altrincham, Alderley Edge, Frodsham, Sale.

We can also provide national cover for multi-site organisations, including locations in Glasgow, London, Bristol, Devon, Bracknell and throughout the Cheshire, Merseyside, Greater Manchester and Lancashire areas.