Helpdesk Support

Who do you speak to when you want advice on any IT-related matter? P&L maintenance customers contact the support helpdesk. Because we get to know your systems we can advise you quickly and efficiently on any aspect of IT you want to ask about.

The helpdesk is not an offshore premium rate number and it doesn't ask you to 'press 1 for the helpdesk'. It's staffed by qualified, professional engineers – the same engineers who would attend your premises for a call-out or install your systems.

Support can be delivered by telephone, email or remotely, depending on the issue or question you have. We set up VPN connections with our maintenance contract customers so we can access their network systems over a secure connection from our headquarters in Cheshire. Most network problems can be resolved this way, as can many maintenance tasks.

We also guarantee that our helpdesk will always be manned during working hours by qualified engineers. Does your existing IT Support company give you that guarantee?