Customer Feedback

All our maintenance customers benefit from the following;

• 80% of issues are resolved within 4 hours of notification.
• Email problems and file server failures are given an immediate response.
• If an issue requires an engineer they'll be there within 8 hours of the call-out. Guaranteed.
• 98% of issues requiring an engineer's visit are fixed on the first visit.

How do we know we're delivering this? We recently carried out an internal survey of our customers and discovered that over 90% rated us 7 out of 10 or higher on;