Indepth: Why you should consider Outsourcing

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Considering Outsourcing can be a major business strategy or just something that makes your life easierAt its most basic level, outsourcing means someone else looks after your IT, rather than doing it all yourself. The main benefits of this are;

  • Costs
  • Expertise
  • Security of cover
  • Reduced administration


Outsourced IT contracts are generally cheaper than employing your own staff, so should save your company money. In these troubled economic times that saving could be even more important and it might be the thing that prevents more significant redundancies.


Whether you're a small company with someone who "looks after your computers because they know a bit about it", or a large corporation, an IT support provider can become the source of everything that's needed. A little bit of IT knowledge can be fine for simple jobs, but when the task becomes more complex you'll need someone with detailed knowledge. Even the largest organisations have to call in an expert from time to time.

A good IT provider should be a partner in helping you manage your IT. Outsourcing isn't always about replacing current arrangements, it can assist and compliment your operations.

Your outsourcing provider should be able to provide detailed knowledge and expertise both for your existing systems and anything you may be considering. They should also know what's best for your systems and can proactively help you to make the most of it. You shouldn't have to rely on your own knowledge.

Security of Cover

What happens when your IT person is on holiday or has time off sick? Companies that outsource their IT don't have to worry about it.

A good outsourcing company will provide a comprehensive Service Level Agreement (SLA) that details when assistance can be expected and under what terms. You then have absolute certainty and security about what cover you're going to get. Of course, you have to be able to rely on your IT maintenance provider to meet the terms, but more details on how to do that can be found in Managing an Outsourcing Relationship.

Reduced Administration

Tax, National Insurance, people issues, desk space, employment legislation, etc., are all things that have to be taken into account when you have your own IT department. However, if you outsource the entire IT support facility then none of these things matter any more.

In addition, depending on exactly what you choose to outsource, you might have more space in your office premises or be able to make better use of it.

The benefits of outsourcing for you will depend on exactly what you outsource. Read What can be Outsourced? to find out what opportunities might be available to you.